COMMONLY ASKED QUESTIONS
The Info You’re After
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards. Once you place an order, whether it's on the website or through direct contact, payment options will be available, either through the website or an invoice sent from Paypal through email.
WHAT IS YOUR RETURN POLICY?
All Sales are final on custom items. They cannot be returned or exchanged. Any items that are eligible for return must be unused and in its original packaging.
PAYMENT & SHIPPING
Once the payment has been secured, I will begin creating your personalized product. I'm unable to make changes or cancel your order 12 hours after it has been placed.
Shipping fees cover the costs for mailing, packaging, and handling.
All orders are carefully packed, and all packages will be shipped only to the address provided by the customer. Different rules apply for the custom alcohol bottles.
PREPARATION TIME
Once the payment has been secured, My team and I will begin creating your personalized product. The turn around time for Door Signs is 3 days, Henri's Outdoor Patio Bench is 10 days, and for Custom shoes is 15-30 days. Please order in a time frame of needing your order with this in consideration. This excludes shipping, delivery, or pick up time.